- Emergency Response Services (ERS) FAQs:
- What is Mentor?
- What are the Training or Playlist components of Mentor? [DSP]
- What driving behaviors are captured and scored?
- How does Mentor influence my company’s internal Scorecard?
- What is the purpose of the Dashboard in the Mentor app? [Business, TSP]
- What is the purpose of the Dashboard in the Mentor app? [DDP, DSP]
- I have always been good at my job; why am I being put on this program? [Business, TSP]
- How does the FICO® Safe Driving Score rate behaviors? What is the calculation method for the FICO® Safe Driving Score?
- Should drivers always aspire to a FICO® Safe Driving Score of 850?
- What counts as a Distraction Event in Mentor?
- What information is gathered by Mentor and how is that information used? [Business, DDP, TSP]
- What information is gathered by Mentor and how is that information used? [DSP]
- How long do I need to be stopped before I can safely use my phone? [Business]
- I was not touching my device, but I received a Distraction event anyway.
- Does Mentor monitor me when I am reversing? [DSP, TSP]
- Does Mentor monitor if I am using my seat belt while driving? [DSP, TSP]
- What if Mentor counts an event that is not accurate? [Business]
- Does Mentor record my driving when I am not at work? [Business]
- Will Mentor keep recording my driving after my shift is over? [DDP, DSP, TSP]
- What device permissions does Mentor need and why?
- Will Mentor still work if I set my device to Airplane mode?
- What if I have privacy concerns?
- Does having access to my device’s camera mean you are recording me driving?
- What Personal Information does eDriving hold and why?
- What Personal Information does eDriving disclose and to whom?
- Is eDriving monitoring and reporting on driver location as part of the driver safety program mission objectives?
- What Mentor is NOT:
- Marking Trips as Personal or Passenger when I am not driving for work purposes takes a lot of time. [Business]
- How are Distraction events scored?
