- Why is a Circle member’s name greyed out? [Business, TSP]
- What type of notifications will I receive from Mentor?
- If I log out of Mentor, will my trips still be detected? [Business]
- If I log out of Mentor, will my trips still be detected? [DDP, DSP, TSP]
- How does Mentor affect the battery life of my device?
- How do I send feedback or request support from the eDriving℠ Mentor team?
- Will I receive Distraction penalties if I use my phone while the car is stopped but still on (idling)? [DDP, DSP, TSP]
- Will I receive Distraction penalties if I use my phone while sitting in the car immediately after I stop? [DDP, DSP, TSP]
- What can I do if Mentor says I was speeding but the speed limit was wrong? [DDP, DSP]
- What is the DVIR / DVCR? [Business]
- What is the DVIR? [TSP]
- Will the device trigger a Distraction event if I’m using my GPS? [DDP, DSP, TSP]
- How do I complete a DVIR / DVCR?
- If reporting damage on the pre-inspection, do I have to still report it on my Post-trip?
- Am I able to add a Station to my DSP Portal? [DDP, DSP]
- How do I add a Driver or Manager to my Users list? [DDP, DSP]
- How can I add multiple users to the Portal? [DDP, DSP]
- Where are the DVCR damage categories reported in the Portal?
- What are the Severity Levels and Grounding Qualifications? [DDP, DSP]
- Will the device trigger a Device Manipulation / Distraction event if I am walking to deliver a package? [DDP, DSP]
- Why do my FICO® Safe Driving Score and behavior/ribbon ratings vary from day to day?
- What device types can be used to run Mentor?
- Why is my trip showing in the wrong area? [DSP]
- What is a Speeding Event? [DSP]
- Is my delivery device compatible with Mentor? [DDP, DSP]
- Who is eDriving?
- What is Mentor?
- What is Virtual Risk Manager?
- How has Mentor been shown to be successful in reducing driver risk?