- How does Mentor know I am driving? [Business]
- How does Mentor know I am driving? [DDP, DSP, TSP]
- How does each behavior contribute to my FICO® Safe Driving Score?
- Why am I getting a High Risk Braking rating when I do not have any negative events? [Business, DDP, TSP]
- Why did my FICO® Safe Driving Score drop when I haven’t driven or had any recent negative events?
- What is Telematics? [Business, DDP, TSP]
- What is Telematics? [DSP]
- Are there any behaviors that will result in a predetermined trip rating? [Business, DDP, TSP]
- What do I need to do to receive a Very Low Risk / 5-Star (★★★★★) rating on my trip? [Business, DDP, TSP]
- What do I need to do to receive a Very Low Risk / 5-Star (★★★★★) rating on my trip? [DSP]
- What does smooth maneuvering mean and how is it triggered? [Business, DDP, TSP]
- Why can't I see any data in my Mentor app?
- What do the colored icons represent in the middle strip of the Mentor app?
- Do any of the Dashboard calculations include Personal and Passenger trips? [Business]
- Do any of the Dashboard calculations include non-work Trips? [DDP, DSP, TSP]
- Do I have to keep my device in the same location each time I drive my vehicle?
- Why does my last trip not show on my Mentor Dashboard? [Business]
- Why does my last trip not show on my Mentor Dashboard? [DDP, DSP, TSP]
- What device settings and permissions are required for Mentor to capture trip data properly?
- Does the FICO® Safe Driving Score affect my FICO® Credit Score?
- How can I mark a trip as a Passenger or Personal trip? [Business]
- How long will individual trips stay on my Trips tab?
- Can I interact with Mentor while driving?
- Do incoming calls and texts count against my score while I am driving?
- What does Trends represent?
- What are the audio cues/ alerts that I hear from my device? [Business, TSP]
- What are Mentor Circles? [Business, TSP]
- How do I send a message in Circles? [Business, TSP]
- Is Circles chat real-time? [Business, TSP]
- Why doesn't a Circle member have a score? [Business, TSP]