- I do not see any data in my Mentor app. What could be the issue?
- What do the coloured icons represent in the middle strip of the Mentor app?
- Do any the Dashboard calculations include “Personal” and “Passenger” trips? [Business]
- Do any of the Dashboard calculations include non-work Trips? [DDP, DSP, TSP]
- Do I have to keep my phone in the same location each time I drive my vehicle?
- Why does my last trip not show on my Mentor Dashboard? [Business]
- Why does my last trip not show on my Mentor Dashboard? [DDP, DSP, TSP]
- What are the settings and permissions necessary to record trips properly?
- Does the FICO® Safe Driving Score affect my FICO® Credit Score?
- How can I mark a trip as a “Passenger” or “Personal” trip? [Business]
- How long will individual trips stay on my Trips tab?
- Can I interact with Mentor while driving?
- Do incoming calls and texts count against my score while I am driving?
- What does Trends represent?
- What are the audio cues/alerts that I hear on the phone? [Business, TSP]
- What are Mentor “Circles”? [Business, TSP]
- How do I send a personal message to an individual member of my Circle (personal message)? [Business, TSP]
- Is Circles chat real-time? [Business, TSP]
- Why do I not see a score for a Circle member? [Business, TSP]
- Why is a Circle member’s name greyed out? [Business, TSP]
- What kind of in-app notifications will I receive from Mentor?
- If I log out of Mentor, will my trips still be detected? [Business]
- If I log out of Mentor, will my trips still be detected? [DDP, DSP, TSP]
- How does Mentor affect the battery life of my mobile phone?
- Will I receive Distraction penalties if I use my phone while the car is stopped but still running (idling)? [DDP, DSP, TSP]
- Will I receive Distraction penalties if I use my phone while sitting in the car immediately after I stop? [DDP, DSP, TSP]
- What can I do if Mentor says I was speeding but the speed limit was wrong? [DDP, DSP]
- What is the DVCR? [Business]
- What is the DVIR? [TSP]
- Will the device trigger a Distraction event if I’m using my GPS? [DDP, DSP, TSP]