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Manager Coaching Toolkit

  • Updated

The VRM Coach feature provides managers a convenient way to conduct coaching interventions to connected mobile devices via the Mentor app. This enables managers to engage with their drivers quickly and informally, which can make a critical difference while working to create a sustainable crash-free culture. The submitted forms are available to view within the Virtual Risk Manager Management Information System (VRM MIS) portal.

Note: VRM Coach is a Manager-only functionality.

 

User Experience:

As a manager, when you login, you will see:
1. VRM Coach tab at the bottom navigation bar.

 

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2. "Requiring Coaching" info box under "Drivers to Alert" section on the Dashboard.

Managers can begin a coaching session from any of the above access points.

    1. Tap VRM Coach tab at the bottom of the screen.     

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  2. You will see a list of drivers under 2 tabs:
    • REQUIRED (Drivers who have outstanding coaching sessions) 

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  • NOT REQUIRED (Drivers who have no outstanding coaching sessions), ranked according to their corresponding Company Points / DriverINDEX® Scores

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  1. Click on the driver name under "REQUIRED" tab to get to the details page.
  2. Here, you will see the driver’s Company Points Rating / DriverINDEX® Rating, a summary of outstanding coaching interventions and a list of outstanding coaching interventions.
  3. Coaching interventions can be seen under five statuses: Required, In-Progress, Optional, Closed, Complete. 

 

The enhanced Coaching Toolkit from eDriving offers three options for supporting at-risk drivers:

  1. Driver Performance Review– currently known as DriverINDEX® Coach, this tool takes into account a driver's collision history, Motor Vehicle Record (MVR) and FICO® Safe Driving Score.
  2. Post-Collision Coaching– currently known as Post Incident Coaching, this is a response tool targeted to drivers after a collision.
  3. OneToOne– targets an overall crash-free culture development, vehicle check and defensive driving reinforcement.

You can begin a coaching session by tapping on the title. When complete, you can submit and return to the previous page, or save the in-progress session to access and complete later from the Mentor app or by logging into VRM.

The progress will be saved under three statuses: New, In Progress, or Overdue.

 

Accessing Coaching from Work Team Circles

As an add-on to the existing Circles functionality, the Coaching Toolkit has been incorporated within My Work Team Circles to enable managers to engage with their drivers informally to build a crash-free culture.

 

Tap on My Work Team Circles – Here you will see all your direct-report drivers listed.

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Drivers with outstanding coaching sessions will be highlighted in Red. Tap on any Driver Name to view Outstanding coaching interventions. 

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Tap on the Insights tab IMG_1792.jpg to view securely shared driving data including driver's outstanding VRM coaching modules, DriverINDEX® score trend over past 12 months, outstanding eLearning modules and event counts for Incidents, Collisions, License Violations, each representing the total number of active events under each category. You will also see RoadRISK® value as a 0 (Not Completed) or 1 (Completed).

 

   

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