When you log in for the first time, you will see a pop-up message saying that Mentor would like to send you notifications. Tap Allow.
Another pop-up will appear to enable Mentor access Location Services and Motion and Fitness activity. Please tap Always Allow so Mentor can accurately measure driving behaviors and calculate your FICO® Safe Driving Score. Mentor can only access event and trip details from the device that is running the app.
Note that Android 6.0 or above or iOS 12 or above is required. A device manufactured in the past two years should be compatible with Mentor, although not all devices have the broadest range of sensors. The minimum hardware required is a GPS, a gyroscope, and an accelerometer.
Mentor requires your device to be logged in and connected to a cellular or Wi-Fi network to upload your trip data and return an updated FICO Safe Driving Score. Keep in mind that different device manufacturers could have different settings.
For the best results, a charger and cradle are highly recommended for your device while driving. You can also view additional settings and permissions required for Mentor in our FAQs (below).
- What device types are supported for Mentor?
- What are the required settings and permissions necessary to record trips properly?
- What information is gathered by Mentor and how is that information used?
- What type of in-app notifications will I receive from Mentor?
- How does Mentor affect the battery life of my cell phone?
- What happens if my phone loses Wi-Fi connectivity? How is data stored and uploaded when possible?