- What is Mentor's "Harsh Cornering" threshold?
- What is Mentor's "Harsh Braking" threshold?
- What is Mentor's "Harsh Acceleration" threshold?
- Why are my Playlist Items erased?
- Does the FICO® Safe Driving Score account for the severity of an event?
- Is there a way to share the calculation method for the FICO® Safe Driving Score?
- Is each instance weighted the same for the overall FICO® Safe Driving Score?
- How much is each event worth?
- Why am I getting a "High Risk" braking rating when I do not have any negative events?
- My FICO® Safe Driving Score dropped and I didn't drive today.
- Can I manually end my trip?
- What device types are supported for Mentor?
- What is Telematics?
- What is Mentor?
- What is the FICO® Safe Driving Score?
- How is the FICO® Safe Driving Score calculated?
- Are there any behaviors that will result in a pre-determined trip rating?
- What do I need to do to receive a “Very Low Risk” (★★★★★) rating on my trip?
- What constitutes as “Speeding”? If I inadvertently pick up speed going downhill or accelerate to pass a vehicle, is this considered “Speeding”?
- What does Smooth Maneuvering mean and how is it triggered?
- I had a very high FICO® Safe Driving Score and have not incurred any negative events, and yet my score has continued to decline. What’s going on?
- What if I have privacy concerns?
- How secure is the Mentor app and platform?
- I do not see any data in my Mentor app. What could be the issue?
- What do the scores on the Dashboard screen represent?
- What do “Miles”, “Hours”, and “Trips” represent on the Mentor Dashboard?
- What do the colored icons represent in the middle strip of the Mentor app?
- Does “Miles” on the Dashboard include “Personal” and “Passenger” trips?
- When will a trip be scored?
- Do I have to keep my phone in the same location each time I drive my vehicle?
