- If I have no events, why isn’t my trip rated “Great”?
- What are Mentor “Circles”?
- How do I join or set up a new Mentor “Circle”?
- How do I send a message to all members of a Circle (“group chat”) vs. send a personal message to an individual member of my Circle (“personal chat”)?
- For how long are messages saved?
- If I don’t read a message for few days, will the message be lost?
- Is there a limit for length of Circle messages?
- Is Circles chat “real-time”?
- Can I send photos or other images to Circle members?
- Why do I see no score for a Circle member?
- Why is a Circle member’s name “greyed out”?
- What type of notifications will I receive from Mentor?
- If I log out of Mentor, will my trips still be detected?
- How does Mentor know I am driving?
- How does Mentor affect the battery life of my cellphone?
- How do I send feedback to the eDrivingSM Mentor team?
- My phone went sliding across the seat and fell on the floor and I got a phone manipulation event. Why?
- Why did I get a distraction event when I used my Bluetooth device to make a hands-free call?
- What counts as a Distraction event in Mentor?
- How are Distraction events scored?
- Will I receive Distraction penalties if I use my phone while the car is stopped but running (i.e., idling)?
- Will I receive Distraction penalties if I use my phone while sitting in the car immediately after my trip ends?
- Mentor says I was speeding but the speed limit was wrong. What can I do?
- Who is eDriving?
