- What is Telematics?
- What is Mentor?
- What is the FICO® Safe Driving Score?
- How is the FICO® Safe Driving Score calculated?
- Are there any behaviors that will result in a pre-determined trip rating?
- What constitutes “Speeding”? If I inadvertently pick up speed going downhill or accelerate to pass a car, is this considered “Speeding”?
- What does Smooth Maneuvering mean and how is it triggered?
- What are Mentor’s “Harsh Braking” and “Harsh Cornering” thresholds?
- I had a very high FICO® Safe Driving Score and have not incurred any negative events, and yet my score has continued to decline. What’s going on?
- What if I have privacy concerns?
- How secure is the Mentor app and platform?
- I do not see any data in my Mentor app. What could be the issue?
- What do the scores on the Dashboard Screen represent?
- What do “ Miles”, “Hours”, and “Trips” represent on the Mentor Dashboard?
- What do “Good”, “Average” and “Poor” scores represent in the middle strip of the Mentor app?
- Does “Miles” on the Dashboard include “Passenger” trips?
- When will a trip be scored?
- Do I have to keep my phone in the same location each time I drive my vehicle?
- What is the Coaching Playlist?
- Why does my last trip not show on my Mentor Dashboard?
- Does the FICO® Safe Driving Score affect my FICO® Credit Score?
- How can I mark a trip as a “Passenger” trip?
- How long will individual trips stay on my “Trips” tab?
- Can I interact with Mentor while driving?
- Do incoming calls and texts count against my score while I am driving?
- What is the “Trends” section for?
- What are the audio cues/ alerts that I hear on the phone?
- If I have no events, why isn’t my trip rated “Great”?
- What are Mentor “Circles”?
- How do I join or set up a new Mentor “Circle”?
