FAQs
Mentor FAQs
- Why are my Playlist Items erased?
- Does the FICO® Safe Driving Score account for severity of an event?
- Is there a way to share the calculation method for the overall FICO® Safe Driving Score?
- Is each instance weighted the same for the overall FICO® Safe Driving Score?
- How much is each event worth?
- Why am I receiving a 0 second hard braking, acceleration, or cornering event?
Mentor for Families FAQs
- What is Telematics?
- What is Mentor?
- What is the FICO® Safe Driving Score?
- How is the FICO® Safe Driving Score calculated?
- Are there any behaviors that will result in a pre-determined trip rating?
- What do I need to do to receive a “great” rating on my trip?
Release Notes
Mentor for Families FAQs - For eDriving.com customers only
- How does the free month work?
- When does my subscription get billed?
- Where can I manage my account options?
- Can I add multiple drivers under a single account?
- Where can I get a copy of my invoice?
- How do I end my subscription if I don’t want to renew?