There are 2 types of phone violations scored in Mentor:
Phone Manipulation: This is determined by sensors within your handset. These sensors are used to detect certain phone usage such as movement, text messaging, calls, email, application use, etc. For example, if a user picks up, puts down or mounts their phone while they are driving, the sensors will capture this activity and we will register this behavior as a distraction event*. Continuing to do so will result in subsequent Phone Manipulation events being recorded.
- Phone call: An outgoing phone call will count as a Distraction event. An incoming call will count as a Distraction event if the call is answered. If the call placed or answered is hands-free, it will only count as a Phone Call event (either incoming or outgoing). If it is a hand-held call, it will count as both a Phone Manipulation and a Phone Call. Incoming calls that are not answered will not count against your FICO® Safe Driving Score.
*Continued optimization is done regularly to ensure we ignore scenarios like normal phone vibrations, most horizontal slides, etc. As cellular handsets/applications evolve, our capture and assessment of these sensor data will continue to improve.