There are 2 types of phone violations scored in Mentor:
- Phone manipulation= touching the phone for ANY reason will count as a Distraction event. This includes picking the phone up, tapping it, touching it, typing on it (texting, email, social media), swiping, etc. Continuing to do so will result in subsequent Phone Manipulation events being recorded.
- Phone call– An outgoing phone call will count as a Distraction event. An incoming call will count as a Distraction event if the call is answered. If the call placed or answered is hands-free, it will only count as a Phone Call event (either incoming or outgoing). If it is a hand-held call, it will count as both a Phone Manipulation and a Phone Call. Incoming calls that are not answered will not count against your FICO® Safe Driving Score.