There are 2 types of phone violations scored in Mentor:
Phone Manipulation: This is determined by sensors in late model cellular handsets. These sensors are used to detect certain phone usage such as movement, text messaging, calls, email, application use, etc. For example, if a user picks up, puts down or mounts their phone while they are driving, the sensors will capture this activity and we will register this behavior as a distraction event. Continuing to do so will result in subsequent Phone Manipulation events being recorded.
- Phone call: An outgoing phone call will count as a Distraction event. An incoming call will count as a Distraction event if the call is answered. If the call placed or answered is hands-free, it will only count as a Phone Call event (either incoming or outgoing). If it is a hand-held call, it will count as both a Phone Manipulation and a Phone Call. Incoming calls that are not answered will not count against your FICO® Safe Driving Score.
Continued optimization is done regularly to ensure we ignore scenarios like normal phone vibrations, most horizontal slides, etc. As cellular handsets/applications evolve, our capture and assessment of these sensor data will continue to improve.